Support
Published · Updated
Email support@smallwright.com for help with any Smallwright product; we aim to reply within one business day. For a feature a product doesn't have, ask your AI assistant: it files a request with us (request_feature), and you can check its status the same way.
Common requests
- Can't sign in: sign-in is a one-time link sent to your email. Check spam, and request a new link if it is older than an hour.
- Disconnect an AI assistant: open the product's viewer → Connected agents → Disconnect.
- Billing, card, invoices, cancel: the product's viewer → Billing → Manage billing (Stripe customer portal). Cancelling keeps access until the end of the paid period.
- Export your data: ask your assistant to export your data (for Grommetbook,
export_shop_data). - Delete your account and data: email us from the account owner's address; we confirm and delete within 30 days.
- Security issue: email support@smallwright.com with "security" in the subject.
Product docs
- Grommetbook: docs · connect your AI · pricing